FINTRIX HELP CENTRE

Click “Open account” on our website, fill in your personal information, and complete the KYC verification.

The difference between the expected price of a trade and the price at which it is executed.

The standard unit size of a trade (e.g., 1 lot = 100,000 units of currency).

The smallest price movement in a currency pair, usually 0.0001 for most pairs.

An order to close a trade automatically at a specified price to limit losses.

An order to close a trade automatically at a specified price to secure profits.

The amount of money required to open a leveraged position.

An order to buy or sell immediately at the current market price.

An order set to execute at a specific price in the future.

The total value of your account, including unrealized profits or losses.

You can deposit via bank transfer, credit/debit card, e-wallets, or cryptocurrency.

No, we don't charge any deposit fees. Some payment providers apply their own charges, but we cover these on your behalf — so whatever you deposit is exactly what lands in your account.

The minimum deposit depends on your account type; check your Client Portal for details.

Deposits are usually credited instantly or within a few hours, depending on the method.

Yes, you can instantly transfer money between your verified trading accounts by requesting it via your Client Portal.

Submit a withdrawal request via your Client Portal.

No, we are completely fee-free for withdrawals.

Withdrawal requests are typically processed on the same business day, but the time for funds to appear may vary depending on the withdrawal method used.

Yes, withdrawal maximum limits may apply depending on the payment method used. You can view the applicable limits directly in the withdrawal section in the Client Portal.

No. Withdrawals can only be made to payment accounts that are in the same name as the trading account holder and must generally be processed using the same payment method used for the deposit.

Yes. Once your account is fully verified, you may request a withdrawal of your available balance at any time through your Client Portal.

No. As a regulated company, we do not accept third-party payments. All deposits and withdrawals must be made using accounts registered in your own name only.

You can only cancel your withdrawal request if it is still Pending in the Transaction History section in the Client Portal. However, if a withdrawal was already processed, it cannot be cancelled.

Forex, commodities, indices, stocks, and cryptocurrencies.

Leverage lets you control a larger position with less capital. You can select it when opening your account or adjusting your positions.

A demo account lets you trade with virtual funds to practice without risk.

Choose an instrument, select buy/sell, set the order type (market, limit, stop), enter volume, and confirm.

These can be set when opening a trade or modified later to manage your risk and secure profits.