Frequently asked questions

Below are the most common questions a trader would normally ask us or consider to ask before opening an account with us.

Most common questions

We offer two leverage options for your trading account:

  • 1000:1 leverage - Available by request
  • 500:1 leverage - Available immediately upon account creation

For 1000:1 leverage, simply contact our support team who will guide you through the process to increase your leverage.

To deposit funds into your trading account:

  1. Log in to your client portal
  2. Locate and select "Funds" from the Trader's Menu
  3. Select "Deposit Funds" from the dropdown menu
  4. Choose your trading account and select from our range of deposit methods available to complete your transaction

Alternatively, you can use the "Deposit Funds" button located at the top of the screen.

To withdraw funds into your trading account:

  1. Log in to your client portal
  2. Locate and select "Funds" from the Trader's Menu
  3. Select "Withdraw Funds" from the dropdown menu
  4. Choose your trading account and select your preferred withdrawal method

Withdrawal requests are typically processed on the same business day. However, the time it takes for funds to appear in your account may vary depending on the withdrawal method.

Questions about Fintrix Markets

Fintrix Markets Ltd is registered and regulated by the Financial Services Commission in Mauritius under Global Business License GB22200883 and has been granted a Full Service Investment Dealer License under the same number (GB22200883).

Fintrix Markets is headquartered in Australia and operates under the regulatory oversight of The Financial Services Commission (FSC). The company's operations are managed by a team of experienced professionals from their offices located at Silver Bank Tower, Ground Floor l8 Bank Street, Cybercity, Ebene 72201, Republic of Mauritius.

Trading with a licensed broker, such as Fintrix Markets, offers several benefits. A licensed Forex broker is authorized and supervised by a competent regulatory authority, and they are required to adhere to strict financial laws and regulations set by the regulatory body that granted them the license. This regulatory oversight helps ensure a higher level of security and protection for traders, including safeguards for their funds and adherence to fair and transparent trading practices.

Upcoming MT5 server name change

From Sunday, 19 October 2025, our MT5 server name will change to Fintrix.

Your login, password, positions and orders will not be affected. However, you may need to reconnect to the server depending on how you access your account.

When you log in, the new server name will appear automatically. From Sunday, connect using the Fintrix server name. The MT5 download link will also be updated.

To keep your existing settings, install the Fintrix MT5 terminal over your current Aksys MT5 folder on your computer. This will retain your EAs and indicators without needing a full reinstall.

Most mobile clients will be automatically directed to the updated server name, and no action should be required. If you’re unable to connect after the change, simply search “Fintrix” and select “Fintrix-Live” using your existing trading account credentials.

When logging in to the MT5 web terminal after the update, select the Fintrix server and use your existing login and password.

LIMITED-TIME OFFER

Get 10% more to trade with, on us

Deposit today and we'll top up your balance with a 10% bonus credit up to US$2,000.

Do more with less. Get 1000:1 leverage

Experience powerful trading conditions with fast and frictionless account setup.

Fintrix Markets Ltd is registered and regulated by the Financial Services Commission in Mauritius under Global Business License GB22200883 and has been granted a Full Service Investment Dealer License under the same number (GB22200883).

Fintrix Markets EU Ltd (HE437575), a Cyprus-incorporated company, facilitates certain administrative and payment-related functions on behalf of Fintrix Markets Ltd (22200883). Fintrix Markets EU Ltd does not offer or provide any financial, investment, or payment services regulated under Cyprus or EU law.

Restricted Regions: The information on this site is not directed at residents of the United States or Belgium and is not intended for distribution to, or use by, any person in any country or jurisdiction where such distribution or use would be contrary to local law or regulation.

RISK WARNING: CFDs are leveraged products. Trading in CFDs carries a high level of risk and may not be appropriate for all investors. The investment value can both increase and decrease and the investors may lose all their invested capital.
© 2025 - 2026 Fintrix Markets Ltd. All rights reserved.

Important information

Unfortunately, Fintrix Markets services are not available in your region.

If you believe this message is incorrect, please contact our support team for assistance.

Email us at support@fintrixmarkets.com